Responsible Gambling
At VegasNow, we’re passionate about creating a fun and safe entertainment environment where every player can enjoy the thrill of pokies, table games, and sports betting responsibly. Gambling should always be a source of enjoyment, not a way to make money or escape life’s challenges. We are committed to helping our Australian players maintain healthy habits while playing online — with full transparency, self-management tools, and access to professional support when needed.
Our Commitment to Player Wellbeing
VegasNow operates under strict responsible gambling principles guided by Australian standards and the oversight of the Australian Communications and Media Authority (ACMA). Our goal is to ensure you can place a punt in a controlled, enjoyable, and informed way. We encourage everyone who joins our community to understand how gambling works, recognize potential risks, and access the tools available to keep the experience balanced.
We know that for most punters, gaming remains a social and leisure activity — an occasional spin on your favourite pokies, a flutter on the AFL, or having a crack at the horses on Cup Day. However, for a small percentage of players, gambling can become a problem if limits are not set and followed. That’s why we provide clear, practical resources so you can always play safely and confidently.
Understanding Responsible Gambling
Responsible gambling means staying in control of your time and money, understanding the odds, and treating every game as entertainment. Here are some key principles we encourage all players at VegasNow to follow:
- Set a spending and time limit before you start gambling.
- Only gamble with what you can afford to lose.
- Never chase losses or play when feeling upset, stressed, or under the influence.
- Keep gambling in balance with other enjoyable activities in your life.
- Use our responsible gaming tools whenever you feel you need extra support.
These simple steps help ensure your gameplay remains a ripper experience — safe, controlled, and fun.
Player Protection Tools at VegasNow
We’ve built a range of responsible gambling tools into our platform so you can manage your activity directly from your account. These features are designed to give you full control over your deposits, session duration, and account access.
Deposit Limits
You can set daily, weekly, or monthly deposit limits at any time. This allows you to control exactly how much you want to spend on pokies or bets. Once a limit is set, you won’t be able to exceed it until the period resets.
- To set a deposit limit, visit My Account → Responsible Gambling → Deposit Limits.
- Lowering your limit takes effect immediately.
- Increasing your limit requires a 24-hour cooling-off period to ensure your decision is deliberate.
Accepted deposit methods include Visa, Mastercard, POLi, PayID, BPAY, Neosurf, and selected cryptocurrencies, giving you convenience while maintaining control.
Time-Out (Cooling-Off) Periods
If you need a short break, you can activate a cooling-off period for anywhere from 24 hours to 6 weeks. During this time, you will not be able to log in or place bets. This feature allows you to step away, reset, and return to play only when you’re ready.
You can request a cooling-off period through your account settings or by contacting our support team. We’ll confirm your request immediately and reactivate your account only after the chosen time has passed.
Self-Exclusion
For players seeking a longer break, our self-exclusion program allows you to close your account for a fixed or indefinite period. Once this is activated, you will not be able to open new accounts or receive promotional communications from us.
If you are considering self-exclusion, our team can assist with guidance and connect you with professional counselling services. Self-exclusion is one of the most effective ways to stop gambling entirely when it’s interfering with your wellbeing.
To initiate self-exclusion, go to My Account → Responsible Gambling → Self-Exclusion, or contact our support team via live chat or email. We take every request seriously and handle it with complete confidentiality.
Recognising Problem Gambling
Knowing the signs of a potential gambling issue is a critical step in maintaining control. It’s common for players who develop problems to show behavioural, emotional, or financial warning signs.
Here are a few to watch for:
- Spending more time or money on gambling than planned.
- Chasing losses or betting more to recover them.
- Neglecting work, family, or personal responsibilities due to gambling.
- Feeling anxious, guilty, or restless when trying to cut back.
- Borrowing money or using credit cards to fund gambling.
- Hiding or lying about the amount of time and money spent playing.
If any of these sound familiar, it might be time to use our player protection tools, limit your gameplay, or reach out for help. Remember, asking for support is a sign of strength, not weakness.
Support and Helplines in Australia offers several confidential and free services that specialise in gambling support. Whether you prefer speaking to someone over the phone, chatting online, or accessing self-help resources, there’s always help available.
Here are national services you can contact:
- Gambling Help Online — 24/7 support via web chat or phone: 1800 858 858.
- Lifeline Australia — 24/7 crisis support for emotional distress: 13 11 14.
- Relationships Australia — Counselling for individuals and families affected by gambling: 1300 364 277.
- Beyond Blue — Mental health support service: 1300 22 4636.
- Kids Helpline — For young people aged 5–25 needing confidential guidance: 1800 55 1800.
These services are free, confidential, and available across every state and territory in Australia. They can offer short-term advice, counselling, and strategies to help you regain control and rebuild balance.
Protection for Minors
VegasNow strictly prohibits any gambling activity by persons under 18 years of age. We verify user accounts to ensure compliance with Australian law and recommend parents and guardians use content filters or parental control tools to block gambling sites from devices used by minors.
Recommended parental control applications include:
- Net.
- Cyber.
- Family Zone.
We encourage parents to have open conversations about gambling, its risks, and the importance of responsible play.
Our Approach to Fair Play and Transparency
We believe in complete fairness and transparency in every game we offer. All pokies, table games, and sports betting options on VegasNow use certified random number generators (RNGs) to ensure honest and unpredictable outcomes.
We also clearly communicate:
- The rules of every game before you play.
- The return-to-player (RTP) percentages where available.
- Bonus T&Cs, wagering requirements, and time limits for promotions like free spins or no-deposit offers.
Our commitment to fair gaming goes hand in hand with responsible gambling — because trust, transparency, and accountability are what make VegasNow a safe and enjoyable place for Aussie punters.
Responsible Payment Options
VegasNow supports trusted Australian-friendly payment methods including Visa, Mastercard, POLi, PayID, BPAY, Neosurf, and select cryptocurrencies. All deposits are processed in AUD (A$), ensuring local convenience and currency clarity.
We recommend using PayID for instant, traceable transactions and POLi or BPAY for tighter budget management — as these methods can help you monitor spending directly through your bank. Remember: never use borrowed funds, credit cards, or payday loans to gamble.
Responsible Sports Betting
Placing a punt on footy, cricket, or a day at the track should always be about enjoyment. Whether you’re backing your team in the AFL Grand Final, cheering during an NRL match, or having a flutter on the Melbourne Cup, smart betting habits are essential.
Tips for responsible sports betting:
- Avoid betting while under the influence of alcohol.
- Set a strict betting budget before the game starts.
- Treat betting as entertainment, not a financial plan.
- Take breaks between games or sessions.
- Remember that no strategy or "sure thing" guarantees a win.
VegasNow promotes sports betting as a recreational activity, not a lifestyle. We provide tools and self-help resources to help you manage both excitement and expectations.
Supporting a Friend or Family Member
If you’re concerned someone you know may be struggling with gambling, start by having an open, empathetic conversation. Avoid judgment and focus on concern and support.
Look out for behaviours such as:
- Lying about time or money spent gambling.
- Frequent borrowing or secretive financial activity.
- Withdrawal from usual social events or responsibilities.
- Sudden mood changes related to wins or losses.
Encourage them to contact Gambling Help Online (1800 858 858) or explore counselling services through Relationships Australia. Even small steps toward acknowledging the problem can make a big difference.
Our Team Is Here to Help
Our customer support team is available during Australian hours every day of the week to assist you with:
- Setting or adjusting deposit limits.
- Activating cooling-off or self-exclusion options.
- Accessing professional resources or support agencies.
- Understanding account statements and transaction history.
Whether you reach out by live chat or email, you’ll be greeted with empathy and discretion. We’re here to ensure your experience at VegasNow remains safe, enjoyable, and sustainable.
A Healthy Approach to Gambling can be a ripper form of entertainment when balanced with a healthy lifestyle — work, family, friends, and other hobbies. Remember, the goal is to keep it fun. Enjoy the thrill of the game, set boundaries, and take breaks. It’s okay to walk away, recharge, and come back another arvo when you’re ready.
VegasNow stands by every Aussie punter who plays responsibly. We’re proud to be part of a community that values safety, fairness, and wellbeing as much as excitement and fun.
If you or someone you know needs help, please don’t hesitate to contact Gambling Help Online at 1800 858 858. Help is free, confidential, and available 24/7.
